Mumbai IVF clinic
- Situation
- A mid-sized fertility centre running Meta and Google ads, receiving enquiries via web forms and WhatsApp.
- Problem
- Front-desk staff replied during clinic hours only. Most enquiries waited 9+ hours before a first response — nearly 40% never heard back at all.
- What we built
- A bilingual (Hindi/English) WhatsApp agent that answers within minutes, qualifies sensitively, and books the consult straight into the clinic's calendar. A 30-day nurture sequence keeps warm couples engaged.
- Result
- Response time cut from 9 hours to under 3 minutes. 62% more consults booked from the same ad spend. Zero new headcount.